Frequently
Asked
Questions

 

What are the system requirements to run Mirroring360?

  • PC computers running Windows Vista, 7, 8, 8.1, or 10

    • iTunes or Bonjour Print Services for Windows*+
  • Mac computers running OS X Lion (10.7), OS X Mountain Lion (10.8), OS X Mavericks (10.9), OS X Yosemite (10.10), OS X El Capitan (10.11), or macOS Sierra (10.12)
  • Internet connection for activation. WiFi or Ad-hoc for running mirroring
  • Get Mirroring360 app here


* Required for Mirroring360 v1.3.0.14 or earlier
+ Required for iPad, iPhone or iPod touch screen mirroring and not using Mirroring Assist


What ports are required to be allowed/trusted to run Mirroring360?

Two protocols are actively used in Mirroring360, AirPlay and WebRTC. If you are under a restricted networking environment, please consult your networking department to have the below allowed/trusted for access.

For AirPlay* protocol:

  • TCP 6000-7000, 7100, 47000, 47010
  • UDP 5353, 6000-7000, 7011

For WebRTC+ protocol:

  • m360.api.splashtop.com
  • turn.relay.splashtop.com:443
  • wbs.relay.splashtop.com:443
  • UDP ports: 5000-65534

* for iPad, iPhones and platforms with installs of Mirroring360 Sender to Apple TV.
+ for platforms with installs Mirroring360 Sender for Chrome.


Which iOS devices are supported? Does it support Mirroring mode?

Yes. iOS Mirroring is supported by Mirroring360. Make sure that you own a mirroring capable device such as:

  • iPad 2 or newer
  • iPad mini or newer
  • iPhone (4s or newer)
  • iPod touch (5th generation or newer)


Which Mac computers are supported?

The following Mac models support AirPlay™ Mirroring when using OS X Yosemite (10.10) or later:

  • iMac (Mid 2011 or newer)
  • Mac mini (Mid 2011 or newer)
  • MacBook Air (Mid 2011 or newer)
  • MacBook Pro (Early 2011 or newer)
  • Mac Pro (Late 2013 or newer)

Earlier Mac models can be supported as well with the aid of Mirroring360 Sender for Chrome.


Which Android devices are supported?

Mirroring360 Sender is only available for Android Lollipop (Android 5) or later devices. Check this article to see if your device is eligible for an upgrade to Android 5.


Note: Currently audio streaming is not supported, however we are exploring ways to support this.


How do I start mirroring on iOS 7, iOS 8 and iOS 9?

On iOS 7, iOS 8 and iOS 9 devices:

  1. Connect your iOS device and your computer running Mirroring360 to the same wireless network.
  2. Swipe up from the bottom of your screen to access Control Center. Tap the AirPlay button.
  3. Tap the name of the computer that you wish to AirPlay to, and toggle the “Mirroring” switch to On (you may need to scroll the AirPlay list up a bit in order to see the “Mirroring” switch). You can find the name (or the renamed name) of your computer on the Mirroring360 application on your computer, under the “General” tab.


How do I start mirroring on iOS 6?

On iOS 6 devices:

  1. Connect your iOS device and your computer running Mirroring360 to the same wireless network.
  2. Double-tap the Home button and you should see the apps that you recently ran.
  3. Swipe the recently ran apps from left to right until you see the AirPlay button. Tap the AirPlay button
  4. Tap the name of your computer that you wish to Airplay to, and toggle the “Mirroring” switch to On (you may need to scroll the AirPlay list up a bit in order to see the “Mirroring” switch). You can find the name (or the renamed name) of your computer on the Mirroring360 application on your computer, under the “General” tab.




How do I do a screen recording?

For Windows platform:

  1. Make sure your Mirroring360 is 1.5.0.0 or newer
  2. Mirror your device to your computer
  3. On the mirrored window on your computer, mouse right-click, select ‘Start Recording’
  4. Stop it by mouse right-click on the mirrored window and select ‘Stop Recording’

The recorded video file will be stored in the default path “C:\Users\{Windows_account_name}\Videos” (or you optionally set it to a preferred location from Settings > Advanced). The file name has the convention {device_name}_{timestamp}.mp4

For Mac platform:
We recommend the built-in QuickTime Player (version 10 or later) that comes with OS X, below are the steps (adaptedfrom https://support.apple.com/en-us/HT201066#screen):

  1. Choose File > New Screen Recording
  2. To start recording, click the Record button, then click anywhere on the screen to begin recording the entire screen. Or drag to select an area to record, then click the Start Recording button within that area
  3. To stop recording, click the Stop button in the menu bar, or press Command-Control-Esc (Escape)

Note: To change the recording settings, click the arrow next to the Record button.


How do I activate my purchased license key to the product?

Once you’ve purchased a license key, you need to apply it to your Mirroring360 receiver application to ensure uninterrupted use of the product. Please follow the below steps to activate the product with the license key you purchased.

  1. You can access your license key from https://m360.splashtop.com and login with your account credentials
  2. Launch Mirroring360 application and go to Settings > About tab
  3. Click the ‘License…’ button, when prompted to enter the license, copy-n-paste the new license key and click ‘Activate’ to complete your product activation



How does it work? How do I set it up?

Please take a look at our ‘How it works’ tutorial on http://www.mirroring360.com/how-it-works.


How many devices can I mirror simultaneously?

You can mirror up to (and including) 4 devices simultaneously.


How do I set up WiFi hotspot or Tethering for mirroring?

For iPhone users, please take a look at this tutorial we found here.

For Android users, please take a look at this tutorial we found here.


I cannot find my computer in the AirPlay list

If you are having trouble finding your computer from your iPad’s AirPlay list, please get the Mirroring Assist from the App Store by clicking here. This app is designed to assist you in discovering your computer when both your iPad and the computer are in the same subnet or route-able subnets.


I can see my computer on my iPad / iPhone’s AirPlay list but unable to connect

If you are having trouble connecting to the computer list in your iPad or iPhone’s AirPlay list, please follow the below suggestions to troubleshoot (usually the first 2 steps should be sufficient):

  1. Restart your iPad or iPhone (i.e., press and hold the Sleep/Wake button until the red slider appears, drag the slider to turn your device completely off, after the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo)
  2. Restart your computer, make sure your Mirroring360 application on your computer is up and running
  3. Make sure your Windows Firewall (or 3rd party firewall) has allowed the Mirroring360.exe application to access the network, either by:
    1. Allow Mirroring360.exe application to be trusted and applied to ‘Domain’, ‘Private’, and ‘Public’ profiles
    2. Allow the following port ranges be allowed by the firewall:
      1. TCP 6000-7000, 7100, 47000, 47010
      2. UDP 5353, 6000-7000, 7011


I have selected my computer in the AirPlay list, but I am unable to see my iPad / iPhone screen on my computer

After you have selected the computer from the AirPlay list, please make sure that you have also turned on the ‘Mirroring’ switch.

On your iPad or iPhone:

  1. Swipe up from the bottom of your screen to access Control Center. Tap the AirPlay button.
  2. Find your computer, and scroll up one more row to reveal the ‘Mirroring’ switch
  3. Turn on ‘Mirroring’


I have selected my computer and turned on Mirroring in the AirPlay list, but I am unable to see my iPad / iPhone screen on my computer. All I see is a blank window

We suspect that you might also be running some 3rd-party HTTP capturing software (e.g., HTTP Pro) that blocks non-standard HTTP web traffic thus preventing AirPlay protocol to function properly. Please configure these 3rd-party HTTP capturing software to allow AirPlay protocol to access/pass through.


I am unable to see my computer on my iPad / iPhone’s AirPlay list

Mirroring360 is designed to share a device’s screen to computers that are connected to the same wireless network.

If you are having trouble finding the computer in your iPad or iPhone’s AirPlay list, please follow the below suggestions to troubleshoot (usually the first 4 steps should be sufficient):

  1. Be sure you have Mirroring360 application installed on your computer, download and install here
  2. Be sure your computer and your iPad or iPhone are connected to the same Wireless home network.
    1. If your computer has a wireless network connection, connect to the same WiFi (i.e., same SSID) as your iPad or iPhone
    2. If your computer has a wired network connection, connect it to one of the network ports on the wireless router and have your iPad or iPhone connect wirelessly to that wireless router
  3. Using Mirroring Assist on your iPad to discover your computer, get Mirroring Assist here
  4. Restart your iPad or iPhone (i.e., power off your device by long press the sleep/lock button, ‘slide to power off’, and then power back on the device)
  5. Use a personal WiFi hotspot (i.e., iPhone Personal Hotspot, or Verizon MiFi) to have your computer and iPad or iPhone connect to it wirelessly
  6. Make sure your Windows Firewall (or 3rd party firewall) is allowing the Mirroring360.exe application to access the network, either by:
    1. Allow Mirroring360.exe application to be trusted and applies to ‘Domain’, ‘Private’, and ‘Public’ profiles
    2. Allow the following port ranges be allowed by the firewall:
      1. TCP 6000-7000, 7100, 47000, 47010
      2. UDP 5353, 6000-7000, 7011


I am unable to sign up for a free trial

Most likely:

  1. You may temporarily experience a network downtime
  2. Your computer is in a PROXY’ed network environment

Please try the following:

  1. Please try to request free trial again after 10 minutes
  2. Set up your proxy access details
  3. Check and see if your network or computer is blocking access to our server (m360.api.splashtop.com)

If you are still unable to request for a free trial or does not have the permission to unblock the access to our server, try connect your computer to another less restrictive WiFi or a Personal Hotspot (e.g., like iPhone or Verizon MiFi) to go through the request for free trial and activation steps. Once activated, you can bring your computer back to your previous network environment.


I am unable to activate the product

Most likely:

  1. You may temporarily experience network downtime
  2. Your computer is in a PROXY’ed network environment

Please try the following:

  1. Please try activate the product again after 10 minutes
  2. Set up your proxy access details
  3. Check and see if your network or computer is blocking access to our server (m360.api.splashtop.com)

If you are still unable to activate the product or do not have permission to unblock the access to our server, try connect your computer to another less restrictive WiFi or a Personal Hotspot (e.g., like iPhone or Verizon MiFi) to go through the activation steps. Once activated, you can bring your computer back to your previous network environment.


I’m getting 84xxx error code, what does it mean?

Below are some common 84xxx error codes that most of our customers have encountered:

  • 84092: The license key you entered is not for this computer
  • 84045: The license key you entered is invalid, please check and enter it again
  • 84165: The license key you entered has already been activated and used

Should you encounter 84xxx error codes other than stated above, please use the contact form towards the end of this page to request additional support.


I'm getting 12xxx error code, what does it mean?

Below are some common 12xxx error codes that most of our customers have encountered:

  • 12002: ERROR_INTERNET_TIMEOUT (The request has timed out.)
    1. Your computer may be in a proxy’ed environment
    2. There may be a temporary glitch from the ISP
    3. The network or the computer may be blocking access to m360.api.splashtop.com
  • 12029: ERROR_INTERNET_CANNOT_CONNECT (The attempt to connect to the server failed.)
    1. Your computer may be in a proxy’ed environment
    2. Your computer / network may be blocking access to m360.api.splashtop.com

If you have another Internet connection like Personal hotspot, you can have your computer connect to it, usually this problem will be resolved.

Should you encounter 12xxx error codes other than stated above, please use the contact form towards the end of this page to request for additional support.

A complete list of list of error codes can be found here.


Where can I find Mirroring360 debug log?

Often it is much more effective and helpful to attach the debug logs and crash logs (if applicable) from your computer when filing a support request to us. Right now, only the Windows version has the debug logs (MIRRORING360_SLOG.txt and MIRRORING360_SLOG.txt.bak) and it can be located under:

%USERS%\<your_windows_user_account>\AppData\Roaming\Mirroring360


Why do I keep getting an AirPlay Password prompt whenever I start mirroring?

If you have not set a password in Mirroring360 (under Settings > Advanced > Password), then it’s possible that the WiFi/wired network you are currently in have iOS management solution in place.

One example would be the Cisco’s Meraki router appliance and the ‘require password for AirPlay’ is set. To unset this option, on the iOS that is trying to use Mirroring360:

  1. In the MDM Commands section, click on AirPlay and make sure a password isn’t set
  2. Then click on System Manager > MDM Settings and click on Restrictions
  3. Uncheck the box(s) that says require passcode for AirPlay (there should be two, one for incoming and one for outgoing)
  4. And update the organization profile

Other router appliance may have similar settings/configurations that needs to be figured out.


Why am I unable to use Video feature in Photos app?

As hardware improves throughout the years. Videos playbacks may sometimes be slowed or choppy during mirroring as the video streams are getting large.

Below are some suggested apps that you can use to playback the videos if you ran into these problems:

  1. MX Video Player- Play HD Videos
  2. iMovie


Why am I unable to use the YouTube app to playback video?

With a YouTube app update made last year, playing videos within the YouTube app now becomes unavailable.

Please use the following apps as a workaround to playback YouTube videos when mirroring:

  1. Chrome – web browser by Google: download and install this app on your iPad or iPhone
  2. Video Tube Free – Stream and Play Videos: download and install this app on your iPad or iPhone




I have just purchased a Mirroring360 license, where can I find my license key?

Thanks for your purchase! When you completed your online purchase, you will receive an email receipt in which it will direct you to the purchase portal to access your purchased license keys and your purchase history.

To access your license keys, please log on to https://m360.splashtop.com with your account credentials.

How do I print an invoice receipt?

To print an invoice receipt, follow the below steps:

  1. Login to https://m360.splashtop.com/account_info with your account credentials, once you have successfully signed in, click the ‘Payment’ tab:
  2. Make sure to allow pop-ups from this site, m360.splashtop.com:
  3. Click the invoice receipt icon next to the payment, and fill-in all applicable information necessary:
  4. Review and print your invoice receipt:


Can I transfer a purchased license to another computer?

You can only activate your license on one computer. If you have a need to replace your computer, you can do a one-time transfer; simply activate your purchased license key on to your new computer.


Do you offer volume purchases and discounts for schools?

Yes, please write us an email to sales@splashtop.com for a quote!


Do you offer site licenses?

Yes, we do offer site licenses to qualifying customers. Please write us an email to sales@splashtop.com!


Is the software a one-time purchase or is it subscription-based?

Mirroring360 is a one-time perpetual license purchase; it does not have an ‘expiration date’.

We also offer subscription. If you are interested in finding out more about the cost structure for subscription, please send us an email to sales@splashtop.com.




How do I share my screen to another computer?

Please follow the instructions here.


I am unable to hear audio from the computer I mirror to

As of version 1.0.4.5, audio is supported in tab mode.


I only see ‘Local Computer’ in my ‘Select a Mirroring Receiver’ list

Mirroring360 is designed to share a device’s screen to computers that are connected to the same wireless network.

If you are having trouble seeing the computer in Mirroring360 Receiver list, please follow the below suggestions to troubleshoot (usually the first 2 steps should be sufficient):

  1. Be sure your computer and your device are connected to the same Wireless home network
    1. If your computer has a wireless network connection, connect to the same WiFi (i.e., same SSID) as your device
    2. If your computer has a wired network connection, connect it to one of the network ports on the wireless router and have your device connect wirelessly to that wireless router
  2. Make sure your Mirroring360 application is up and running
    1. Make sure the status of ‘Chromebook’ is ‘Ready’ under the General tab in Mirroring360
  3. Restart your Mirroring360 application on your computer
  4. Restart your Chrome browser


I only see 'Local Computer' in my 'Select a Mirroring Receiver' list and I know my Chromebook and Computer are in the same Wireless network

If you are having trouble seeing the computer in Mirroring360 Receiver list, it’s likely that the following are being blocked by the firewall:

  1. turn.relay.splashtop.com:443
  2. wbs.relay.splashtop.com:443
  3. stun.l.google.com:19302 (optional)
  4. UDP ports: 5000 and above (optional)


I keep seeing ‘Limited access – Please check your Internet connectivity and try again later’

You are seeing this mostly due to the fact that you may temporarily have some issues in accessing and connecting to the Internet and talk to our directory service servers. Please check either of the following:

  1. Make sure your Internet connectivity is good
  2. Check and see if you can visit websites normally (e.g., https://m360.splashtop.com or http://www.splashtop.com)
  3. On your Chromebook, disable and then enable WiFi


I inadvertently closed the ‘STOP SHARING’ page, how can I stop sharing now?

Simply tap on the ‘Mirroring360 Sender’ extension and choose ‘Local Computer’.


How much do I have to pay?

The Mirroring360 Sender app is free, all you are required is to pay for the Mirroring360 application that you need to install on to the PC or Mac computer to receive shared screens via Mirroring360 Sender.


Why is Chrome required?

Mirroring360 uses WebRTC (Web Real-Time Communication) API to achieve sharing screen among various platform such as Chromebook, PC and Mac possible.


Can I use Google TV to receive shared screens?

No, receiving shared screen requires installing the Mirroring360 application that is currently designed to install on PCs or Macs only.


Will Mirroring360 work on Android?

Yes, please click here to learn more.



Have More Questions?

Splashtop Inc.

1054 S. De Anza Blvd, Suite 200
San Jose, CA 95129

Contact

+1.408.861.1088 x125
sales@splashtop.com

Office Hours

8:00 am to 5:00pm PST
Monday to Friday

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